Privacy and Confidentiality Statement

At Ayur Alive, we are deeply committed to safeguarding the privacy and confidentiality of our clients. This statement provides a comprehensive overview of how we collect, manage, and protect personal information, ensuring adherence to the highest standards of confidentiality in accordance with Australian privacy laws (Privacy Act 1988) and global privacy HIPAA (Health Insurance Portability and Accountability Act of 1996) equivalent standards. Our goal is to create a secure and trustworthy environment for every individual who seeks our services.

Collection and Use of Personal Information

We collect personal information that is essential for delivering high-quality Ayurvedic and modern nutrition services tailored to your needs. The information we gather may include:

Your name, contact details, date of birth and location to ensure accurate identification and communication.
Comprehensive health history and any additional information shared during consultations to provide a personalized health plan.
Details related to your lifestyle, dietary habits, and preferences, which are crucial for creating effective, individualized care plans.

Your personal information is exclusively utilized to deliver professional services, monitor progress, and ensure continuity of care. Rest assured, we do not disclose your information to third parties without your explicit consent unless mandated by law.

Secure and Confidential Record Keeping

To protect the integrity and confidentiality of your records, we employ global privacy HIPAA-equivalent compliant systems. These robust systems incorporate the following measures:

State-of-the-art encrypted electronic health records to prevent unauthorized access.
Strictly restricted access to your data, available only to authorized personnel trained in confidentiality protocols.
Regular system audits, security checks, and updates to maintain cutting-edge protection against potential vulnerabilities.

We are continually reviewing and improving our processes to ensure your data remains secure and confidential at all times.

Confidentiality During Consultations

All personal and health information shared during your consultations is treated with the utmost respect and confidentiality. Our practitioners and staff strictly adhere to professional codes of conduct and confidentiality agreements, ensuring that your privacy is prioritized in every interaction.

Your Rights

As a valued client, you have clear rights regarding the management of your personal information, including:

Accessing your personal records upon request, ensuring transparency and accountability.
Requesting corrections to rectify any inaccuracies in your information, ensuring your records are accurate and up-to-date.
Revoking your consent for the use of your personal information at any time, aligning with your preferences and needs.

We are committed to upholding these rights and fostering a transparent and respectful relationship with our clients. Should you have any questions or require assistance, please do not hesitate to contact us directly at E-mail: info@ayuralive.com

Complaints and Concerns

If you have concerns or believe your privacy has been compromised, we encourage you to notify us immediately. Your feedback is invaluable, and we are committed to resolving any issues promptly and effectively. Additionally, you have the option to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) for further assistance.

Thank you for placing your trust in Ayur Alive for your health and well-being. We are dedicated to providing the highest quality care while steadfastly protecting the confidentiality and security of your information.